Return & Refund Policy

At Caregenic, customer satisfaction is our top priority. We want every purchase to bring you joy and confidence in your skincare journey. However, we understand that sometimes things don’t go as planned. That’s why the SkinCaregenic Return and Refund Policy is designed to make the process simple, secure, and transparent.

This page explains how returns, refunds, and exchanges are handled so that you can shop with peace of mind. By purchasing from Caregenic, you agree to the terms outlined in this Return and Refund Policy. Furthermore, explore our page on Instagram.

Why the Caregenic Return and Refund Policy Matters

The Caregenic Return and Refund Policy reflects our commitment to building trust. Skincare is personal, and we want to ensure every product you receive meets your expectations. This policy guarantees fairness, protects your rights, and explains the steps to resolve issues quickly.

Eligibility for Returns

Under the Caregenic Return and Refund Policy, you may request a return if:

• The product is unused, unopened, and in its original packaging.
• The request is made within 7 days of delivery.
• You received the wrong product or a damaged/defective item.

Please note: For hygiene and safety reasons, opened skincare or personal care products are not eligible for returns unless they arrived damaged or defective.

Non-Returnable Items

Certain items are not eligible under the Caregenic Return and Refund Policy, including:

• Products purchased on sale or with discount coupons.
• Gift cards or promotional items.
• Opened skincare or haircare products (unless damaged on arrival).
• These restrictions exist to maintain product integrity and customer safety.

Process for Returns

If you wish to return a product, follow these steps outlined in the Caregenic Return and Refund Policy:

Within 7 days of receiving your order. Provide your order number, product details, and the reason for return.

Approval and Instructions:

Our support team will review your request. If approved, you will receive instructions on how and where to ship the product.

Return Shipping:

Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

Inspection and Confirmation:

Once we receive the returned item, our team will inspect it. If the return meets the conditions, your refund or exchange will be processed.

Refund Policy:

The Caregenic Return and Refund Policy ensures refunds are handled fairly. Refunds are issued in the following cases:

• If the product was returned unopened and unused.
• If you received a defective or incorrect product.
• If the order was canceled before shipping.
• Refunds will be credited to your original payment method within 7–14 business days after approval.

Exchange Policy:

Sometimes you may prefer an exchange instead of a refund. The Caregenic Return and Refund Policy allows exchanges if:

1. The product arrived defective or damaged.
2. You received the wrong product.
3. We will send a replacement at no additional cost once we receive and inspect the returned product.

Late or Missing Refunds

If you haven’t received your refund after the standard processing time:

Double-check your bank account. Contact your credit card company or bank, as it may take time for the refund to appear. If you’ve completed these steps and still haven’t received your refund, Please visit our Contact us Page. This clause of the Caregenic Return and Refund Policy ensures no customer is left waiting in uncertainty.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, the Caregenic Return and Refund Policy ensures you are fully protected. Simply contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or refund at no extra cost.

Cancellations:

The Caregenic Return and Refund Policy also covers cancellations. If you wish to cancel your order:

• You may cancel before the product has been shipped for a full refund.
• Once the order is shipped, standard return conditions apply.

International Orders:

For international customers, the Caregenic Return and Refund Policy applies with additional considerations:

• Return shipping costs are the responsibility of the buyer.
• Refunds may take longer due to international banking systems.
• Customs fees or duties are non-refundable.

Our Commitment to Fairness

The Caregenic Return and Refund Policy is not just about rules, it’s about fairness. We aim to handle every case with care, empathy, and respect. Your satisfaction is our success, and we stand by our commitment to provide you with the best experience possible.

Contact Information:

For questions or concerns regarding the Caregenic Return and Refund Policy, contact us:

Email: caregenic.official@gmail.com

Website: www.skincaregenic.com

Assurance:

At Caregenic, we value your trust. The Caregenic Return and Refund Policy ensures that you can shop with confidence, knowing that we are always here to support you. Whether you need a replacement, refund, or guidance, our team is committed to making the process smooth and stress-free.